Terms of service

These terms are between Company legal name ("PlayStep", "we") and the person or organization that signs up ("you"). By creating an account or using the PlayStep SDKs, dashboard or API (the "Service"), you agree to them.

1. The Service

PlayStep lets you build in-app guides in a dashboard and show them to the end users of your applications through our SDKs. We may improve and change the Service; we will not remove core functionality you pay for during a paid term without notice.

2. Accounts

You must give accurate information and keep your credentials and secret keys safe. You are responsible for activity under your workspace, including by members you invite. Tell us promptly at security@playstep.app if you suspect unauthorized use.

3. Plans, payment and taxes

The Free plan has the limits described on our pricing page. Paid plans are sold by our reseller, Paddle.com, which is the merchant of record: Paddle processes payments, adds applicable taxes and issues invoices, and its buyer terms also apply. Usage above your plan's allowance is billed as described in our documentation, subject to the spend cap you set. Prices may change with at least 30 days' notice; changes apply from your next renewal.

4. Your content and your end users

You keep all rights to the guides, clips and other content you upload ("Customer Content"). You give us a licence to host, process and display it only to provide the Service. You are responsible for having the rights to your Customer Content and for telling your end users about PlayStep as required by law (for example in your privacy notice). We process end-user data on your behalf as described in our privacy policy.

5. Acceptable use

You must follow our acceptable use policy. We may suspend workspaces that breach it, after notice where practical.

6. Availability and support

We aim for high availability but do not guarantee the Service will be uninterrupted. The SDKs are designed so that if the Service is unavailable, your application keeps working and guides simply do not show.

7. Cancellation and termination

You can cancel any time from the billing portal; paid plans run to the end of the current period and are not refunded except as described in our refund policy. We may terminate for material breach not cured within 30 days of notice. After termination, we delete your Customer Content within 30 days, except as required for legal or tax records.

8. Warranties and liability

The Service is provided "as is" to the extent permitted by law. Neither party is liable for indirect or consequential damages. Our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim.

9. General

These terms are governed by the laws of jurisdiction. We may update them; we will give 30 days' notice of material changes by email or in the dashboard. Contact: legal@playstep.app.